Only available to our VIP #RubyAndLilliLovers, earn points as you shop and review purchased items to redeem off your next purchase!

EARN 1 POINT PER $1 SPENT

REDEEM 250 POINTS FOR $10 DISCOUNT

EARN 50 POINTS PER PRODUCT REVIEW

 

Review Points only valid on purchased items (purchased after becoming a VIP).

Become a VIP by signing up to our VIP e-newsletter (Must remain subscribed to earn and redeem points).

T&Cs Apply – See below.

 

How to leave a Review:

  1. Log into your account on the website.
  2. Head to the item in the ‘Shop’ section of the website
  3. Scroll down to the ‘Description’ section and click on the ‘Discussion’ tab
  4. Rate out of 5 stars, leave a description helpful to shoppers, and even upload a pic or video of you wearing the item!

 

 

RUBY & LILLI VIP PROGRAM TERMS & CONDITIONS

  1. The Member Terms and Conditions set out in this document concern the operation of the Ruby & Lilli VIP Program and any promotional activity and loyalty transactions that arise as a consequence of the Ruby & Lilli VIP Program.
  2. Individuals who join the Ruby & Lilli VIP Program agree to be legally bound by these Member Terms and Conditions.
  3. The Member Terms and Conditions may be modified at any time without prior notification by Ruby & Lilli in its absolute discretion. Any modification to the Member Terms and Conditions may be applied to a Member retrospectively.
  4. Ruby & Lilli will not accept any liability for any Member Email that is misdirected, lost or not received.
  5. Ruby & Lilli will not accept any liability for any Technical Issues that may cause damage to any computer related to or used in connection with the Ruby & Lilli VIP Program.
  6. Ruby & Lilli may collect personal information from Members for the purpose of facilitating the Ruby & Lilli VIP Program.
  7. In its absolute discretion, Ruby & Lilli reserves the right to cancel, terminate, modify or suspend the Ruby & Lilli VIP Program or any aspect of it at any time and without notice.
  8. Ruby & Lilli will not be liable for any tax liability incurred by a Member in connection with the Ruby & Lilli VIP Program, including that incurred in the provision and/or utilisation of Rewards.
  9. These Member Terms and Conditions are to be read in conjunction with any additional conditions associated with Rewards, including without limitation with the Website Terms and Conditions and other relevant Ruby & Lilli policies and or terms and conditions.
  10. Ruby & Lilli’s decision in relation to all matters arising in relation to the Ruby & Lilli VIP Program is final and binding.
  11. Any failure or delay by Ruby & Lilli in exercising its rights under these terms does not constitute a waiver of those rights. Any waiver by Ruby & Lilli must be in writing and signed by an authorised officer of Ruby & Lilli.
  12. Nothing in these Member Terms & Conditions is intended to contravene any applicable law. To the extent that any provisions in these Member Terms and Conditions is invalid or unenforceable, it is to be read down so as to be valid and enforceable, and otherwise must be severed to the extent of any invalidity or unenforceability, without affecting the remaining provisions of these Member Terms & Conditions.

 

REDEMPTION OF REWARDS

  1. Ruby & Lilli will not be held responsible or liable if Rewards are not able to be redeemed for whatever reason but specifically, in the case of a Technical Issue including without limitation the failure of software or hardware or a PayPal/AfterPay/ZipPay malfunction.
  2. Rewards can only be redeemed once.
  3. Ruby & Lilli reserves the right in its absolute discretion to exclude certain items and promotions from being redeemed by using Rewards
  4. Rewards cannot be redeemed in conjunction with any other offer unless otherwise indicated.
  5. All Rewards have an expiry date of 12 months at which point they will no longer be available for redemption. Ruby & Lilli reserves the right to change the expiry date of any Reward at any time without notice.
  6. At any time, Members may only have one account to the Ruby & Lilli VIP Account. Members may not transfer their account or Rewards to another person.
  7. Ruby & Lilli reserves the right to modify, refuse or terminate a Member’s account to the VIP Program without notice or reason and at its absolute discretion.
  8. By joining the Ruby & Lilli VIP Program, an individual consents to Ruby & Lilli contacting them to provide them with consumer or marketing information and notifying them of Rewards or other products and special offers.
  9. Ruby & Lilli reserves the right to withdraw, cancel or vary the VIP Points Program without notice and at any time for any reason whatsoever in its absolute discretion including without limitation Rewards awarded in error or Rewards earned fraudulently.
  10. Points cannot be sold, transferred or assigned and are not redeemable for cash or any other like instruments, including (but not limited to) gift vouchers, gift cards, cheques and credit notes.
  11. At its sole discretion, Ruby & Lilli may update a Member account with a Reward as a consequence of a purchasing behaviour, incentive and/or promotional activities.
  12. When a Member completes a transaction, signs up or leaves a review online on the Website and identifies themselves by logging into their online Member account, the VIP Points are added to their account Balance within 48 hours, not at the time of order placement.
  13. Returns: If a customer wishes to return a purchase for reasons other than that the goods are faulty or misdescribed:
  1. any Reward redeemed or utilised during the purchase will be forfeited; and
  2. any Reward that may otherwise have been obtained (such as through being promoted to a higher tier) will be kept but the Member will have the value of the return transaction deducted from their Spend Balance. This may result in the Member having a negative Spend Balance or Tier Balance